How do I return an item on Amazon?
✔ Some products (like electronics, luxury items) may have different return windows.
✔ Non-returnable items include gift cards, downloadable software, and personalized items.
Check your item’s return eligibility Amazon Returns Center
Go to Your Orders
Find the item you want to return and click "Return or Replace Items"
Select a reason for the return from the drop-down menu
Choose how you want to return it (drop-off, pickup, or label printing)
On Mobile (Amazon App):
Tap the menu (☰) and go to "Your Orders"
Select the item and tap "Return or Replace Items"
Choose a return reason and a return method
✔ Amazon Hub Counter/Kiosk (Amazon will package it for you)
✔ Kohl’s Drop-Off (Select stores accept Amazon returns for free)
✔ UPS Store Drop-Off (No label or box needed in most cases)
Ship It Yourself
✔ Print a return label and pack the item in its original packaging
✔ Drop it off at a UPS, USPS, or Amazon Hub Locker
Schedule a Pickup (Large Items)
✔ Some items (like furniture) qualify for home pickup
Pro Tip: Amazon may offer instant refunds before they receive the item, depending on your order history.
✔ Amazon Gift Card Balance: Instantly after the return is processed
✔ Credit/Debit Card: 3-5 business days
✔ Bank Account: Up to 10 days
✔ Amazon Pay Balance: Up to 2 hours
Check your refund status Amazon Refund Status
✔ Use no-box, no-label drop-off options for convenience.
✔ Track your return & refund status in your Amazon account.
Need to return an item on Amazon? Learn the easiest way to start a return, choose a drop-off location, print labels, and get your refund quickly.
Returning an item on Amazon is a simple process. Follow these step-by-step instructions to ensure a smooth return:
1. Check Amazon’s Return Policy
✔ Most items can be returned within 30 days of delivery.✔ Some products (like electronics, luxury items) may have different return windows.
✔ Non-returnable items include gift cards, downloadable software, and personalized items.
Check your item’s return eligibility Amazon Returns Center
2. Start Your Return Online
On Desktop: Go to Your Orders Find the item you want to return and click "Return or Replace Items" Select a reason for the return from the drop-down menu Choose how you want to return it (drop-off, pickup, or label printing)On Mobile (Amazon App):
Tap the menu (☰) and go to "Your Orders" Select the item and tap "Return or Replace Items" Choose a return reason and a return method3. Choose a Return Method
Drop Off – No Box, No Label Needed✔ Amazon Hub Counter/Kiosk (Amazon will package it for you)
✔ Kohl’s Drop-Off (Select stores accept Amazon returns for free)
✔ UPS Store Drop-Off (No label or box needed in most cases)
Ship It Yourself
✔ Print a return label and pack the item in its original packaging
✔ Drop it off at a UPS, USPS, or Amazon Hub Locker
Schedule a Pickup (Large Items)
✔ Some items (like furniture) qualify for home pickup
Pro Tip: Amazon may offer instant refunds before they receive the item, depending on your order history.
4. Get Your Refund
Refund Timeframes:✔ Amazon Gift Card Balance: Instantly after the return is processed
✔ Credit/Debit Card: 3-5 business days
✔ Bank Account: Up to 10 days
✔ Amazon Pay Balance: Up to 2 hours
Check your refund status Amazon Refund Status
Final Thoughts
✔ Return items within 30 days for a full refund.✔ Use no-box, no-label drop-off options for convenience.
✔ Track your return & refund status in your Amazon account.